Your treatment, your time, and your body are yours, and we want you to
thoroughly enjoy your experience. Please be sure to communicate
preferences to your therapist - the amount of pressure, room temperature,
or whether you want conversation or silence. If you don't tell your
therapist, they won't know if you're feeling discomfort.
Discomfort or Dissatisfaction
Please let your provider or staff member know immediately if you are
discomfort for any reason for any reason. Our goal is for your experience
to be positive. Corrections can only be made if we are made aware of a
problem at the time of service.
If you have any type of medical condition, be sure to mention it when you
book an appointment. Certain treatments may not be advisable for you.
Also, before your treatment begins, let your therapist or aesthetician
know of any medical concerns.
We suggest you wear casual attire-something you can easily slip off and on
without fussing. If modesty is an issue please don't hesitate to chat to
us about treatments that can be done while you're fully clothed. We
provide any necessary towels, robe and slippers for you to wear during
Most therapies flow more easily without the interference of jewelry. We
recommend removing neck and wrist ornaments. We prefer that you wear your
rings and urge you to be mindful of not leaving valuables behind - frantic
searches in robe pockets or nooks and crannies in the treatment room are
stress producing for all involved.
The best way to receive a massage or other bodywork is to be unclothed.
However, we never require you to disrobed if it makes you uncomfortable.
Our therapists are trained in the "art of draping." They will leave the
treatment room while you get under the sheet on the table, keep you
covered at all times, except for the area of the body they are working on,
and will leave the treatment room before you get up from the table.
If you need to shave (particularly beardless men receiving a facial), do it
at least two hours before your appointment. If you have booked a body
scrub, we highly recommend shaving the day before since we can assure you
that rubbing salt into the slightest razor wound is not a very relaxing
Food and Beverage
It's best not
to receive bodywork on a full stomach. Schedule meals or snacks at least
an hour before your treatment. Drink water, especially if heat therapies are part of your
package. Since bodywork introduces clean, oxygenated and nourished fluids
into your tissues and stimulates your body to purge toxins, it is
important to flush them out by drinking plenty of water. Be aware of what
you're putting into your nice clean body after your treatments, especially
refined sugars, high fats, caffeine and most importantly, alcohol - any of
these may have a stronger effect on you than normal. Toxins that are not
flushed from your body can be reabsorbed and may give you a "toxin
hangover". If this happens, drink more water!
Because the day spa environment should be a tranquil and stress-reducing
experience, we request that cell phones and pagers are turned off before
entering the spa.
We do love children; we even have some of our own! However, so that the
ambiance within the spa remains as relaxing as possible for all of our
guests (many of whom are actually enjoying a retreat from their little
people), we request that children be allowed to express their animated
spirits outside of the spa environment. Children under 18 must have the
written consent from parent or guardian to receive spa treatments.
Toddlers and babies may be accommodated for specialized services on an
Although we try to disguise outside interference with music, fountains and sound-absorbent
walls, loud voices and noises do filter through. We ask that you please be
mindful of others enjoying their Tranquil Moments treatment, and try to
keep the volume of your conversations to a minimum.